Paycom failing when sending employee updates to Railcrew systems

Incident Report for Railcrew Technology

Resolved

All Paycom calls that needed pushed were sent successfully.

Posted Apr 26, 2022 - 15:23 CDT

Identified

A system user expired, causing the Azure function to get repeated retry traffic, overloading the function processors. We will be removing expiration on the user, and purchasing more azure cores for functions apps.

Posted Apr 26, 2022 - 15:06 CDT

Update

We are continuing to investigate this issue.

Posted Apr 26, 2022 - 14:10 CDT

Investigating

We are currently investigating this issue.

Posted Apr 26, 2022 - 14:05 CDT

This incident affected: HR Systems (Paycom to RCX Employee Lifecycle Event Translator).